Dr. June Donaldson speaking on her emotional intelligence model trademarked as Emotional SMARTS Video

http://www.emotionalsmarts.com/
http://blog.emotionalsmarts.com/
http://www.facebook.com/pages/Emotional-Smarts-Emotional-Intelligence-E-Learning-Coach-and-Workshops/101051169957745?ref=ts
http://twitter.com/emotionalsmarts
http://ca.linkedin.com/in/drjunedonaldson

Dr. June Donaldson (MBA, EdD, Certified Mediator and Arbitrator) is a best-selling author, international consultant and learning and development facilitator. June's extensive corporate career (primarily with IBM) positioned her well to generate groundbreaking work in the area of emotional intelligence or as she refers to it as "Emotional SMARTS®". June links her proven and powerful Emotional SMARTS® concept, model and process with how people manage unrelenting change; lead with courage and vision; work productively in teams; provide empathic professional sales, service and client care; effectively negotiate and manage conflict with confidence and capability.